Lauren, there are idiots on line 1 and 2 for you
Sunday at work i got to deal with all the fun people on the phone. First there was the nice lady at DHL. When we have a big pick up we are supposed to call in a warning so that the delivery guy has room on his truck and brings his little cart and all that fun stuff. So I call it in and the conversation very quickly turned into a scene from Monty Python and the Holy Grail. All she needed to do was contact the guy and tell him. 15minutes later I am still on the phone. "no, i don't need to schedule a pick up, we are a regular pick up. The guy comes everyday between 3.30 and 4. His name is Brandon, average height, bit of a smart ass. I need you to send him a message that we have a big pick up." "so you want a 4pm pick up?" "no. we have a pick up. as i said it happens at the same time everyday. but tomorrow we have a big pick up." "does the delivery guy know this?" "thats what i need you to relate to him." "look, just stay here and make sure he doesn't leave this room until i come and get him" "ok, make sure he doesn't leave until you or anyone else comes to get him"The other fun one involved a muff.
Me: Ann Taylor Cherry Creek this is Lauren
Lady: I was wondering if you could put a muff on hold for me
M: We actually don't carry muffs
L: yes you do.
M: um...no...
L: yes, they are on sale for like $29.99
M: no, we don't have any
L: I'm sure you do. You have them!
M: no, we don't
L: do you know what a muff is?
M: yes, i had a bright pink one that matched my pink faux fur coat when i was 4.
L: so you know you put your hands in it to keep them warm.
M: yes. but we still don't have them.
L: well a woman on south broadway told me you did and that they were on sale!
M: well...we don't.
L: but she said you did!
M: nope.
L: are you sure? how can you be sure you don't?
M: well, I am incharge of stock so i unpack every item in the store. we don't have any.
L: ...maybe she said Loft had them. Does the Ann Taylor Loft store have them?
M: no idea.
And today while on the phone with our big carrier trying to find out if our shipment would be arriving or not:
"oh, well if they didn't deliver it yesterday because of the blizzard, i bet weather is the reason it's not there yet." yes thank you for that. Did you think of that all by yourself?
people are amazing
posted by lulu @ 4:10 PM
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